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Customer Service
How to Say NO to Customers Without Making Them Angry?
Do you find it hard to say no to customers? Helping customers to solve problems and satisfying them is the prime priority of anyone working in customer service. However, in some cases, you are unable to meet customer requests and ...
March 23, 2023
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Customer Service
Meeting eCommerce Customer Expectations in 2024 + Best Practices
Customers have a direct impact on the survival of a business. If customers are satisfied, they are more likely to be loyal and spread good words about your brand to ...
March 23, 2023
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Customer Service
How to Measure Customer Satisfaction with 6 Key Metrics
Customer satisfaction is one of the major contributors to the success of any business. It often goes along with many values that businesses can’t resist, such as customer loyalty, repeat ...
March 23, 2023
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Customer Service
How to Identify (and leverage) Your VIP Customers
Customers are the backbone of any business. Though all customers are valued and indispensable for the success of a business, VIP customers typically receive more special treatment and privileges than ...
March 23, 2023
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Customer Service
How to Handle eCommerce Customer Complaints & Win Back Customers?
eCommerce customer complaints are unavoidable things that any business has to deal with throughout the lifespan of its company. As a business can’t survive without customers, it is essential to ...
March 23, 2023
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Customer Service
4 Simple Ways to Improve eCommerce Customer Experience
Do you know that 57% of online purchasers said they’ve stopped buying from brands because of a negative experience? Customer experience is important to the success of an eCommerce business. ...
March 23, 2023
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Customer Service
How to Create a Customer Service Process Flow in 5 Simple Steps
Customer service process flow is the backbone for the success of your support team and even the whole business. As good customer support can translate into higher revenues, it is ...
March 23, 2023
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Customer Service
How to Calculate & Reduce Customer Service Costs for Your Business
In every business organization, marketing, and advertising are responsible for attracting potential viewers and converting visitors into new customers. However, to retain and make customers stay with your brand, you ...
March 23, 2023
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Customer Service
How to Build a Customer-Centric Culture for Your Business
In today’s hyper-competitive marketplace, there are so many businesses selling the same products and services. But what truly makes famous brands like Zappos, Amazon, and Stitch Fix stand out from ...
March 23, 2023
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Customer Service
How to Hire for Customer Service – The Ultimate Guideline
Hiring the right people is the first and foremost step to delivering excellent customer service in a business. A good customer service agent can turn a bad experience into a ...
March 23, 2023
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Customer Service
Customer Service and Customer Experience: Differences With Example
Customer experience and customer service are two of the hottest buzzwords in business these days. But not every business has fully understood the definition of customer service and customer experience. ...
March 23, 2023
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Customer Service
Top 6 Live Chat Metrics to Measure for Great Customer Service
Live chat is one of the most preferred channels that can provide customers with an easy way to reach out to customer support whenever they get issues. It also gives ...
March 13, 2023
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Customer Service
What is Proactive Customer Service and How to Deliver It?
Customers should be satisfied before they ask or complain about your service. Proactive customer service is critical for increasing customer retention and delight. Your business may establish and offer exceptional ...
March 13, 2023
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Customer Service
What Are The Advantages of eCommerce to Customers & Businesses?
eCommerce has now become a familiar and integral part of everyone. A few years recently, we witnessed an increase in both eCommerce stores and online shoppers over the world. Whether ...
March 13, 2023
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Customer Service
Top 4 Common Reasons for Cart Abandonment & How to Improve
On average, 70% of customers will leave items after adding them to their cart. A higher cart abandonment rate means lower sales and revenue. However, the cart abandonment rate isn’t ...
March 13, 2023
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Customer Service
5 eCommerce Customer Experience Metrics You Should Track & Measure
When it comes to evaluating customer experience with a brand, it is vital to drive conclusions based on the metrics. Numbers don’t lie. By measuring eCommerce customer experience, you will ...
March 13, 2023
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