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Customer Service
Ecommerce Customer Retention: 6 Best Strategies that You Should Know
There is no doubt that eCommerce is more and more competitive and the acquisition cost is rising at an unexpected rate. You absolutely don’t want to put a lot of marketing efforts and money into acquiring new customers and soon ...
March 23, 2023
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Customer Service
Customer Success and Customer Experience: How to Work Together?
Customer success and customer experience are 2 vital parts of every company. They both play an important role in achieving customer satisfaction. However, not every merchant can fully understand the ...
March 23, 2023
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Customer Service
Customer Service And Customer Support? (+4 Best Tips to Improve Your Service)
Customer service and customer support play a crucial role in providing a great customer experience and winning customer loyalty. However, there are still differences between them that you need to ...
March 23, 2023
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Customer Service
Customer Service Failure That You Need To Avoid (+5 Examples)
There is no doubt that a business can not be successful without a great customer service team. This team helps you boost customers’ retention rate, improve the overall experience, win ...
March 23, 2023
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Customer Service
5 Lessons from Amazon to Improve eCommerce Customer Experience
Amazon, since it was launched in 1994, has come a long way from the beginning as a bookseller to the leading-industry retailer and an uncontested giant among the eCommerce platforms. ...
March 23, 2023
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Customer Service
7 Most Common Live Chat Mistakes And How to Avoid Them
Live chat is one of the most preferred channels to provide excellent support and boost customer engagement and overall satisfaction. When done the right way, brands can take advantage of ...
March 23, 2023
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Customer Service
What is Customer Service Policy and How To Create One
Customers now not only pay for a product or service, but also for the customer service that comes with it. With only one or a few delighted customers, your business ...
March 23, 2023
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Customer Service
eCommerce Customer Touchpoints: Definition, Examples & Best Practices
When it comes to the relationship between customers and business, it is connected by a variety of touchpoints that occur at different stages of the buyer journey. eCommerce customer touchpoints ...
March 23, 2023
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Customer Service
5 Types of eCommerce Customers And How To Convert Them
For every online business across all industries, customers are always their most important part. Therefore, it’s crucial to know who your potential customers are and understand what your customers want. ...
March 23, 2023
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Customer Service
6 Types of Customer Service and Which One is Best for You?
There’re a lot of support channels that you can select from, like live chat, phone calls, email, social media, etc. To choose the right channel for customer service, you will ...
March 23, 2023
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Customer Service
Top 7 E-commerce Customer Service Skills & How To Improve Each One
Today’s markets, across all industries, require an excellent customer service department because of their importance in building customer connections with brands. No matter how good your marketing and sales are ...
March 23, 2023
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Customer Service
4 Social Media Customer Service Metrics You Need To Track
Social media has been significantly developing all over the world. It is not only the place businesses place their brand marketing ads but also is a critical social media service ...
March 23, 2023
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Customer Service
The Ultimate Guide to Pre-sales Support in eCommerce
Does your business provide pre-sales support? Pre-sales support helps customers better understand the products and make buying decisions faster. It can improve the customer experience with your brand and drive ...
March 23, 2023
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Customer Service
5 eCommerce Live chat practices that help you grow your business
Nowadays, customers want to get support as soon as they get problems. As a result, you need to deliver real-time support channels to quickly reach out to customers. That’s when ...
March 23, 2023
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Customer Service
Top 5 Latest eCommerce Customer Service Trends
eCommerce is growing at an unprecedented speed with an increasing number of online shoppers. As customer behavior has changed, their expectations of customer service keep evolving and more demanding than ...
March 23, 2023
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Customer Service
How to Wow Your eCommerce Customers – Best Practices for 2022
In the competitive eCommerce world, there are now many brands selling the same products with the same design and quality. As customers have a lot of options to choose from, ...
March 23, 2023
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