Privacy Policy

This Privacy Policy is provided to clarify how personal information is collected, used, and disclosed when you install or use NestScale apps (“the Services”). 

How we collect your information

NestScale collects your information directly in these main ways:

  • When you visit this website or contact us directly about becoming a customer.
  • When you create an account or purchase any of our Services.
  • When you request assistance from our customer support team.

However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. To be specific, NestScale uses:

Shopify APIs. We only request the minimum amount of data that’s necessary for NestScale apps to function. When you install our app(s), we can access certain types of information from your Shopify account, including information about products, customers, order and fulfillment, shipping carriers and themes.

Facebook APIs. We do not collect your personal information from your Facebook account. NestScale requests only permissions to access the list of your Facebook pages and manage Page conversations. This enables your Facebook integration to work properly with NestScale app(s). 

Cookies. When users integrate NestDesk live chat widget with their Shopify websites, cookies are needed to restore the chat session and messages of their website visitors when they browse between web pages or come back on the website after they have closed the chat box. Cookies have a default expiration time of 1 month and they will be renewed when the user comes back to the website and loads the chat box.

How we use your information

We use the personal information we collect to provide our services and to operate the App. Additionally, we use this personal information to: 

Optimize, improve, and update our Services. The data collected does not target any personal information or any user; instead, we focus on how individuals use our Services collectively. Specifically, we utilize the information relating to your use of our Services to:

  • Improve and optimize the operation and performance of our Services.
  • Diagnose and identify any security risks, functional errors, or needed enhancements to our services.
  • Detect and prevent fraud and abuse of our Services and systems.

Communicate with you. We use your personal information to provide you with information or advertising relating to our products or services. You may choose to opt out of our email marketing campaign anytime.

Transfer of personal information abroad. If you use our Services from a country outside of the United States, where our servers are hosted, your information may be transmitted across country borders, but only when it is required for the delivery of our services, and when you have given us your consent.

How we secure, store, and retain your data

We follow generally accepted standards when it comes to data storage and security to protect personal information against fraudulent activity, as well as unauthorized access, disclosure, copying, use, or modification.

We retain personal information only for as long as necessary to provide our services to you and to serve a variety of legitimate legal or business purposes, which might be: (a) mandated by law or similar obligations applicable to our business operations; (b) necessary for adequate and accurate business records.

If you wish to delete your personal information from our system that data is necessary for the products or services you have purchased, your request will be fulfilled only when it is no longer necessary for the delivery and maintenance of our services, or required for our legitimate legal or business purposes.

Compliance with legal, regulatory and law enforcement requests

We may disclose any information about you to government or law enforcement officials to comply with applicable laws and regulations, to respond to law enforcement requests, to protect our property and rights, or to prevent any activity that we consider to be illegal or unethical. To the extent permitted by law, we will notify you if we are obliged to provide your personal information to third parties as part of a legal process.

Age restrictions

Users must be eighteen or older to use our services. NestScale apps are not intended to be consumed by or designed to target individuals under eighteen. If you believe anyone under eighteen has provided us with any personal information, please notify us via the contact information below.

Changes to privacy policy

We may update our privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Prior to the implementation of these changes, we will use reasonable commercial efforts to send you notification emails. Your continued use of our services and NestScale website following the changes to our privacy policy indicates your acceptance of those changes.


If you have questions or complaints about our Privacy Policy, please contact us by email at [email protected].