Support faster,
happier customers

NestDesk lets you centralize all conversations, deliver personalized support and turn customer service into powerful sales channel.

On-demand support, on-point service

Deliver fast support today and meet every customer’s needs.

Powerful dashboard

With NestDesk, you can easily centralize all your messages from Facebook Messenger and Live chat within one easy-to-use dashboard.

Proactive Help Center

Easily provide instant service and optimize agent workload. Fewer tasks for your agents and faster answers for your customers!

Intelligent Chatbot

Enjoy smart scenario-based responses for less manual work and immediate assistance around the clocks.

No chat left behind, no customers left in the dark

Always keep your support proactive and avoid any missed chats.

NestDesk user-friendly mobile app

User-friendly mobile app

Every chat counts and we’re here to help! Stay connected and productive no matter where you are with our NestDesk mobile app. Respond to customer inquiries, get notification alerts instantly, and never miss a beat.

Real time notification system

Real-time notification system

Customers and agents are all unavailable? Just sit back and let NestDesk help you streamline communication with real-time notices via email. Simply keep everyone informed and ensure everything is in the loop effortlessly.

Customer business hours​

Customer business hours

Strategically choose your team-specific working hours with desired time zones and offline messages. It’s about proactively informing your customers of your offline status and delivering a professional support experience.

Count on NestDesk for support that never sleeps

Turn questions into sales
with a deep Shopify integration

Turn questions into sales with a deep Shopify integration

Context-first conversations

Here at NestDesk, customer profiles are at your fingertips! Seamlessly have all their information when you’re talking to them. More than just chat, it’s personalized support.

Enjoy a proactive view of customer’s cart and website journey with live data. Connect on a personal level and convert with the right recommendations.

NestDesk Context-first conversations​
Simplified order management​

Simplified order management

Effortlessly recommend products from your Shopify store and manage orders at ease in NestDesk dashboard. Create, refund and cancel orders, all in a few clicks.

Provide self-service and help your shoppers efficiently keep track their orders without initiating a chat. Reduce WISMO requests and turn your live chat into a full customer service center.

Optimize your support success,
maximize agent productivity

Leverage automation rules and simple metrics to spot actionable insights.

NestDesk's intelligent ticket assignment​

Intelligent ticket assignment

Ensure your agents informed and engaged with auto-assign tickets. Provide context with private notes and conversation tags based on specific customers.

Simplified ecommerce analysis​

Simplified ecommerce analysis

NestDesk provides detailed data by focusing on metrics that matter. Leverage in-built reports to monitor helpdesk productivity and measure customer satisfaction.

Why Shopify merchants love NestDesk?

Great app for live chat

Great app for live chat support user friendly and easy to use. The team always available to help out with any issue.


Absolutely love

Absolutely love the many accessories attached to this inbox and Helpdesk app. It works very well with my business and I have been enjoying it so far. Also customer service is Topnotch which is always essential and a plus.

Queens beauty lounce

Wonderful app for online store

I am able to chat with customers directly online as opposed to having to use the phone to assist them. This is great because we can help more than 1 person at a time. We can link products within the chat to guide customers to track their shipping as well.

Heavens Yes Crafts

Really easy to use

Thank you for responding fast and fixing the overlapping issue. Would recommend this app over others, as it’s really easy to use and staff is more than welcome to help.


NestDesk makes delighting customers look easy