NestScale Blog

Customer Service

Top 4 Common Reasons for Cart Abandonment and How to Improve

On average, 70% of customers will leave items after adding them to their cart. A higher cart abandonment rate means lower sales and revenue. It can’t be denied that cart abandonment is one of the most common problems that every ...

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Customer Service

Top 6 Live Chat Metrics to Measure for Great Customer Service

Live chat is one of the most preferred channels that can provide customers with an easy way to reach out to customer support whenever they get issues. It also gives ...

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Customer Service

How to Create a FAQ Page for Your Online Store (+07 Examples)

Customers always have questions to ask about your company, products, and services whenever they interact with your brand touchpoints. But before reaching your customer support agents to find answers, they ...

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Customer Service

5 Types of eCommerce Customers And How To Convert Them

For every online business across all industries, customers are always their most important part. Therefore, it’s crucial to know who your potential customers are and understand what your customers want.  ...

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Customer Service

Ecommerce Customer Support Growth Hacks When Expanding Overseas

As companies keep growing, the need to expand to overseas markets is very crucial, and there are more and more potential markets that can scale up your business. As expanding ...

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Customer Service

Top 6 Annoying eCommerce Website Features That You Need to Avoid

For all eCommerce businesses, running a highly responsive website with many great features means your customers will love everything when viewing your site. A good website applies the first impression ...

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Customer Service

5 Lessons from Amazon to Improve eCommerce Customer Experience

Amazon, since it was launched in 1994, has come a long way from the beginning as a bookseller to the leading-industry retailer and an uncontested giant among the eCommerce platforms. ...

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Customer Service

What Are The Advantages of eCommerce to Customers & Businesses?

eCommerce has now become a familiar and integral part of everyone. A few years recently, we witnessed an increase in both eCommerce stores and online shoppers over the world. Whether ...

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Customer Service

3 Empathy Exercises for Customer Service You Should Know

Empathy is a necessary skill that any support agent should have to better handle different customer situations. When you are empathetic with the problems customers face, they will feel understood and ...

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Customer Service

5 Amazing Social Media Customer Service Examples to Learn From

More and more businesses are using social media for customer service. Via social channels, businesses can easily interact with customers, answer their questions in real time, and quickly address any ...

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Customer Service

5 eCommerce Live chat practices that help you grow your business

Nowadays, customers want to get support as soon as they get problems. As a result, you need to deliver real-time support channels to quickly reach out to customers. That’s when ...

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Customer Service

5 Best Ecommerce Customer Service Software Should Not Miss Out 

It’s no surprise, that organizations don’t resolve customer issues as quickly as possible. Or don’t try to understand what they need and want risk losing trust and failing to succeed ...

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Customer Service

7 Most Common Live Chat Mistakes And How to Avoid Them 

Live chat is one of the most preferred channels to provide excellent support and boost customer engagement and overall satisfaction. When done the right way, brands can take advantage of ...

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Customer Service

30 eCommerce Live Chat Statistics That Help You Grow Your Business

Phone and emails are used to be the most favorite methods of reaching customer service. However, with the rise of the eCommerce industry, customers are now expecting quicker and higher ...

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Customer Service

20 Empathy Statements for Customer Service You Should Know

When connecting to customers, businesses have to deal with a lot of requests and complaints which might not be really positive. With the help of empathy statements for customer service, ...

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Customer Service

6 Types of Customer Service and Which One is Best for You?

There’re a lot of support channels that you can select from like live chat, phone call, email, social media, etc. To choose the right channel for customer service, you will ...

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