NestScale Blog

Customer Service

5 Types of eCommerce Customers And How To Convert Them

For every online business across all industries, customers are always their most important part. Therefore, it’s crucial to know who your potential customers are and understand what your customers want.  Understanding your customer insight is the first step of your ...

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NestDesk customer service software
Customer Service

Ecommerce customer support growth hacks when expanding overseas

As companies keep growing, the need to expand to overseas markets is very crucial, and there are more and more potential markets that can scale up your business. As expanding ...

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Customer Service

Top 6 annoying eCommerce website features that you need to avoid

For all eCommerce businesses, running a highly responsive website with many great features means your customers will love everything when viewing your site. A good website applies the first impression ...

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Customer Service

5 Lessons from Amazon to Improve eCommerce Customer Experience

Amazon, since it was launched in 1994, has come a long way from the beginning as a bookseller to the leading-industry retailer and an uncontested giant among the eCommerce platforms. ...

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Customer Service

What Are The Advantages of eCommerce to Customers & Businesses?

eCommerce has now become a familiar and integral part of everyone. A few years recently, we witnessed an increase in both eCommerce stores and online shoppers over the world. Whether ...

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Customer Service

3 Empathy Exercises for Customer Service You Should Know

Empathy is a necessary skill that any support agent should have to better handle different customer situations. When you are empathetic with the problems customers face, they will feel  understood ...

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Customer Service

5 Amazing Social Media Customer Service Examples to Learn From

More and more businesses are using social media for customer service. Via social channels, businesses can easily interact with customers, answer their questions in real time, and quickly address any ...

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Customer Service

5 eCommerce Live chat practices that help you grow your business

Nowadays, customers want to get support as soon as they get problems. As a result, you need to deliver real-time support channels to quickly reach out to customers. That’s when ...

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Customer Service

5 Best Ecommerce Customer Service Software Should Not Miss Out 

It’s no surprise, that organizations don’t resolve customer issues as quickly as possible. Or don’t try to understand what they need and want risk losing trust and failing to succeed ...

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Customer Service

7 Most Common Live Chat Mistakes And How to Avoid Them 

Live chat is one of the most preferred channels to provide excellent support and boost customer engagement and overall satisfaction. When done the right way, brands can take advantage of ...

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Customer Service

30 eCommerce live chat statistics that help you grow your business

Phone and emails are used to be the most favorite methods of reaching customer service. However, with the rise of the eCommerce industry, customers are now expecting quicker and higher ...

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Customer Service

20 Empathy statements for customer service you should know

When connecting to customers, businesses have to deal with a lot of requests and complaints which might not be really positive. With the help of empathy statements for customer service, ...

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Customer Service

6 Types of Customer Service and Which One is Best for You?

There’re a lot of support channels that you can select from like live chat, phone call, email, social media, etc. To choose the right channel for customer service, you will ...

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Customer Service

4 Social Media Customer Service Metrics You Need To Track

Social media has been significantly developing all over the world. It is not only the place businesses place their brand marketing ads but also is a critical social media service ...

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Customer Service

Live Chat Support 101: The Definite Guide for Ecommerce Businesses

Live chat support has now been familiar to many online businesses and shoppers. It is often used to provide customers with an instant line of communication with the support team. ...

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Customer Service

Best 5 Shopify Live Chat Apps to Increase Your Sales in 2022

In this digital age, live chat has changed the game in the customer support and service world.  It allows customers to quickly reach out to customer service whenever they want, ...

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