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Customer Service
5 Ways to Increase Revenue from Better Customer Service
Customer experience has a huge impact on how much revenue your business generates. Research shows that 84% of companies that work to improve their customer experience report it helps increase revenue from customer service. As a result, focusing on providing ...
April 4, 2023
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Customer Service
5 Best Ecommerce Customer Service Software Should Not Miss Out
Looking for the best e-commerce customer service software to streamline your customer support operations and improve customer satisfaction? Look no further! In this blog, we will cover the 5 best ...
March 30, 2023
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Customer Service
20 Empathy Statements for Customer Service You Should Know
When connecting to customers, businesses have to deal with a lot of requests and complaints which might not be really positive. With the help of empathy statements for customer service, ...
March 30, 2023
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Customer Service
3 Empathy Exercises for Customer Service You Should Know
Empathy is a necessary skill that any support agent should have to better handle different customer situations. When you are empathetic with the problems customers face, they will feel understood and ...
March 30, 2023
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Customer Service
Top 4 eCommerce Customer Service Best Practices
Are you tired of receiving complaints from unhappy customers about your eCommerce store’s customer service? Are you struggling to figure out how to provide exceptional customer service in the digital ...
March 30, 2023
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Customer Service
5 Amazing Social Media Customer Service Examples to Learn From
More and more businesses are using social media for customer service. Via social channels, businesses can easily interact with customers, answer their questions in real-time, and quickly address any complaints ...
March 29, 2023
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Customer Service
30 eCommerce Live Chat Statistics That Help You Grow Your Business
Phone and emails are used to be the most favorite methods of reaching customer service. However, with the rise of the eCommerce industry, customers are now expecting quicker and higher ...
March 29, 2023
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Customer Service
How to Add Live Chat to Your Shopify Store with 3 Simple Steps
42% of customers choose live chat as their preferred method of choice to contact brands. Due to the convenience and short wait times, live chat is more and more favored ...
March 29, 2023
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Customer Service
Omnichannel vs Multichannel Customer Service: Which is More Important?
In the competition of brand loyalty, delivering great customer service is a key to helping you to win over your rivals. Therefore, businesses are now growing the need of building ...
March 29, 2023
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Customer Service
5 Key Elements of Successful Customer Service You Mustn’t Miss Out
If you’re running an ecommerce business, providing top-notch customer service is essential for success. But what exactly is customer service, and why is it so important? In this blog, we’ll ...
March 29, 2023
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Customer Service
11 Helpful Customer Service Phrases to Use [+ 5 You Should Avoid]
Making customers happier and more successful is the key goal of business growth. By using energizing & positive customer service phrases when communicating with your target audiences your brand can ...
March 23, 2023
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Customer Service
Ecommerce Customer Support Growth Hacks When Expanding Overseas
As companies keep growing, the need to expand to overseas markets is very crucial, and there are more and more potential markets that can scale up your business. As expanding ...
March 23, 2023
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Customer Service
Top 5 Common Ecommerce Customer Service Mistakes You Should Avoid
There is no need to debate the importance of customer service to the success of a business. Research indicates that 93% of customers are likely to make repeat purchases with ...
March 23, 2023
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Customer Service
Ecommerce Customer Retention: 6 Best Strategies that You Should Know
There is no doubt that eCommerce is more and more competitive and the acquisition cost is rising at an unexpected rate. You absolutely don’t want to put a lot of ...
March 23, 2023
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Customer Service
Customer Success and Customer Experience: How to Work Together?
Customer success and customer experience are 2 vital parts of every company. They both play an important role in achieving customer satisfaction. However, not every merchant can fully understand the ...
March 23, 2023
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Customer Service
Customer Service And Customer Support? (+4 Best Tips to Improve Your Service)
Customer service and customer support play a crucial role in providing a great customer experience and winning customer loyalty. However, there are still differences between them that you need to ...
March 23, 2023
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