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Drive sales & win customers for life with high-converting email marketing
Activate shoppable TikTok feeds into sales & make your site lively
Manage affiliate programs effortlessly to gain your brand ambassadors
Create a better shopping experience & skyrocket your store sales
Ultimate destination for valuable eCommerce insights, strategies & more.
Essential ebooks to help you thrive in eCommerce
Estimate your costs & improve your marketing performance with our free tools
Access all answers, tutorials & help articles you need to get the most out of our apps
Request a demo or personal support for all your questions about our apps features
Grow together to drive merchant success & scale eCommerce business
Earn up to 20% commission by referring NestScale ecosystem to your network
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Total 359 articles
Customer success and customer experience are 2 vital parts of every company. They both play an important role in achieving customer satisfaction. However, not every merchant can fully understand the…
Customer service and customer support play a crucial role in providing a great customer experience and winning customer loyalty. However, there are still differences between them that you need to…
There is no doubt that a business can not be successful without a great customer service team. This team helps you boost customers' retention rate, improve the overall experience, win…
For many, the holiday season is a valuable time, with sales rocketing thanks to seasonal buyers. However, when the hustle and bustle of peak shopping days are over, how can…
Amazon, since it was launched in 1994, has come a long way from the beginning as a bookseller to the leading-industry retailer and an uncontested giant among the eCommerce platforms.…
Live chat is one of the most preferred channels to provide excellent support and boost customer engagement and overall satisfaction. When done the right way, brands can take advantage of…
If a lot of people visit your online store, it is wonderful news for you. It shows that many visitors are coming to your store and could be future customers.…
Customers now not only pay for a product or service, but also for the customer service that comes with it. With only one or a few delighted customers, your business…
When it comes to the relationship between customers and business, it is connected by a variety of touchpoints that occur at different stages of the buyer journey. eCommerce customer touchpoints…
For every online business across all industries, customers are always their most important part. Therefore, it's crucial to know who your potential customers are and understand what your customers want. …
There’re a lot of support channels that you can select from, like live chat, phone calls, email, social media, etc. To choose the right channel for customer service, you will…
Today's markets, across all industries, require an excellent customer service department because of their importance in building customer connections with brands. No matter how good your marketing and sales are…
Social media has been significantly developing all over the world. It is not only the place businesses place their brand marketing ads but also is a critical social media service…
Does your business provide pre-sales support? Pre-sales support helps customers better understand the products and make buying decisions faster. It can improve the customer experience with your brand and drive…
Nowadays, customers want to get support as soon as they get problems. As a result, you need to deliver real-time support channels to quickly reach out to customers. That’s when…
eCommerce is growing at an unprecedented speed with an increasing number of online shoppers. As customer behavior has changed, their expectations of customer service keep evolving and more demanding than…
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