Author: Rachel

There is no need to debate the importance of customer service to the success of a business. Research indicates that 93% of

Nowadays, you can buy nearly anything online at your fingertips. More and more businesses are going online so that you can easily

There is no doubt that eCommerce is more and more competitive and the acquisition cost is rising at an unexpected rate. You

Live chat is one of the most preferred channels to provide excellent support and boost customer engagement and overall satisfaction. When done

Customers now not only pay for a product or service, but also for the customer service that comes with it. With only

When it comes to the relationship between customers and business, it is connected by a variety of touchpoints that occur at different

eCommerce is growing at an unprecedented speed with an increasing number of online shoppers. As customer behavior has changed, their expectations of

In the competitive eCommerce world, there are now many brands selling the same products with the same design and quality. As customers

Customers have a direct impact on the survival of a business. If customers are satisfied, they are more likely to be loyal

Customer satisfaction is one of the major contributors to the success of any business. It often goes along with many values that

Customer experience has a huge impact on how much revenue your business generates. Research shows that 84% of companies that work to

Customers are the backbone of any business. Though all customers are valued and indispensable for the success of a business, VIP customers

eCommerce customer complaints are unavoidable things that any business has to deal with throughout the lifespan of its company. As a business

Do you know that 57% of online purchasers said they’ve stopped buying from brands because of a negative experience?  Customer experience is

Customer service process flow is the backbone for the success of your support team and even the whole business. As good customer