Author: Joseph

When connecting to customers, businesses have to deal with a lot of requests and complaints which might not be really positive. With

Empathy is a necessary skill that any support agent should have to better handle different customer situations. When you are empathetic with

More and more businesses are using social media for customer service. Via social channels, businesses can easily interact with customers, answer their

Phone and emails are used to be the most favorite methods of reaching customer service. However, with the rise of the eCommerce

In the competition of brand loyalty, delivering great customer service is a key to helping you to win over your rivals. Therefore,

Making customers happier and more successful is the key goal of business growth. By using energizing & positive customer service phrases when

As companies keep growing, the need to expand to overseas markets is very crucial, and there are more and more potential markets

Customer success and customer experience are 2 vital parts of every company. They both play an important role in achieving customer satisfaction.

Customer service and customer support play a crucial role in providing a great customer experience and winning customer loyalty. However, there are

There is no doubt that a business can not be successful without a great customer service team. This team helps you boost

Amazon, since it was launched in 1994, has come a long way from the beginning as a bookseller to the leading-industry retailer

In this digital age, live chat has changed the game in the customer support and service world.  It allows customers to quickly

For every online business across all industries, customers are always their most important part. Therefore, it’s crucial to know who your potential

There’re a lot of support channels that you can select from, like live chat, phone calls, email, social media, etc. To choose

Today’s markets, across all industries, require an excellent customer service department because of their importance in building customer connections with brands. No